Both within the city of Worcester itself and in surrounding Worcester County, there are dozens of licensed plumbers to choose from. When Worcester, Mass., residents need a plumber for a particular job, how can they choose? There are several things to consider:
1) Are they licensed?
This definitely has to be the first box to check in finding a Worcester plumber. In Massachusetts, licenses to plumbers are issued by the state Office of Consumer Affairs and Business Regulation. If you come across a Worcester plumber who is not certified by this department, then you may want to consider looking elsewhere for your plumbing needs.
2) How much experience do they have?
This is far from the end-all-be-all point to consider, but it is a critical factor to keep in mind. Newer plumbers can be just as professional and knowledgeable as older ones, but there’s no substitute for experience and more experienced plumbers are more proven and know how to address a wide variety of real-life plumbing scenarios.
3) Have they worked on similar projects before?
General experience is fine, but often what matters most is that a particular Worcester plumber has dealt with your particular problem or scenario in the past. After all, if a plumber who has been on the job for over 30 years doesn't know how to address an issue you're having, then their experience shouldn't count for much.
Consider the state of the housing stock in Worcester. While close to 49 percent of all homes in the city limits were built before 1940, a good 19 percent or so of houses were erected after 1979. The experience needed to work in a house from the 19th century is very different than what's required on a house from the 21st century. This is why situational experience is so critical.
4) What do past customers think about them?
Chances are that most Worcester plumbers think they're perfect for whatever job you might have for them. But what have past customers thought about their work? Do they have a lot of repeat business because people clamor to turn to them again, or have they left a trail of fuming homeowners in their wake?
Websites like Yelp and Angie's List can help you determine what past customers have thought about a Worcester plumber in the past via written service reviews. But, it's important to take these reviews with a grain of salt. There are always two sides to every story, and these kinds of sites only provide a narrow view. Neighbors and friends can often be more accurate sources of this information.
5) How much do they cost?
You never want to skimp on a plumber - you get what you pay for, after all - but it's good to establish a rough estimate before any work begins.
6) Are they ready at a moment's notice?
An issue with a pipe, a water heater or a sump pump can spring up at a moment's notice. Not all Worcester plumbers are on call at midnight to deal with a plumbing problem, but this is not always a major concern. In some situations, however, it can be worth it to have a plumber in mind when something breaks on a holiday or during the middle of the night.
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