Birmingham, AL Rate location (162 Reviews) Call Now 205-988-6487

Roto-Rooter Birmingham, AL: Customer Reviews & Testimonials

When you need experienced plumbers in Birmingham, AL, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Birmingham, AL

John and Adam were outstanding in assisting my family with cleaning water damage caused from a toilet. I would recommend them to anyone who has water damage.
Rob D.
Technician (Ronald) personable and competent. . Roto Rooter dispatcher scheduled appointment between noon and 2:00. Technician arrived at 3:15. This would be the only "negative". Otherwise, went straight to work and solved the problem quickly and professionally. Was personable, and gave good advice while on site.
Jack P.
I've used Roto Rooter 3 times in 2 years with Michael being my repeat Plummer. Michael is always extremely professional and helpful with his work and asks update questions from his last visit.
Pamela P.
Fast and clean--rodded it out to the street and checked the flow. Great improvement. Norm and Russel were very informative and courteous.
John V.
Everyone needs to clog up their drains just to meet Norm. Norm will set you straight and educate you about kitchen housekeeping. He knows how to teach and tell a couple great stories along the way to keep your attention. Bonus: Norm actually knows what he's doing and he will root out your drains in an hour flat. You'll feel like paying him twice the very, very reasonable fees. Ladies: buy Dawn detergent. Because Norm says so.
Sally V.
R.R. took a complicated situation and helped solve the problem, then installed an explosion pump. I am a retired widow and they treated me like their dear mother. Very kind and caring but very professional, They were amazing.
Dianne S.
What I thought was a simple clogged toilet turned out to be a much bigger deal. The service technician and his supervisor did a FABULOUS job of fixing the problem in less than three hours and the bill was more than reasonable. I will definitely call Roto-Rooter again. They had the skill, equipment and know-how to do a job others took 3 days and 3 times the money to complete last time. (Sigh...there was a "last" time, but I think the job was done right this time.)
Marcy W.
The company, overall, is highly responsive. What I like about them is they respond 24 hours a day and they respond on a weekend. They don't have an after hours surcharge. What stands out is how quickly you can get service from them. I would recommend them. Their price is competitive. It's just like the other plumbers. Quality is good. They're very quick. Responsiveness is good. You're always calling in emergency. They show up as soon as they can. Their punctuality is fine. I've not had them not come when they said they would. I would absolutely use them in the future.
Elizabeth C.
very professional and very thorough and price was reasonable
Lane R.
The service for my clogged drain was fast, friendly, and professional. Perhaps I could have had this done for less, but but it was was absolutely worth the price for the service within three hours of my call, and the assurance that the plumbers had the tools and expertise to do the job even in my old house. Nick and Howard took the aggravation out of my drain problem.
Erika C.
Very pleased with the work of the technician..
Richard H. | Birmingham
Roto Rooter came out today to unclog one of my storm drains. They did a fantastic job and very friendly and easy to work with. I'll give them 10 stars. 5 is not enough. One happy customer.
Carla W. | Birmingham
The plumber, Michael, who provided our service was extremely nice and professional. I will definitely us Roto-Rooter again if the need arises!
Michael C. | Birmingham
Mike did an excellent job
Joe R. | Birmingham
I am a Widow on a Budget. My downstairs tolit was stopped up again. September, 2015 was when it stopped up the first time. Roto-Rooter solved the problem then, too. My problem was no one could find my "clean out." My appreciation is to the Roto-Rooter Technician, Demetra Jackson, who was extremely thorough and patient in trying to correct the problem and to help me find the location of my "clean out." He was also very informative in advising me of possible reasons for my drain back up and why the drain snake did not work. We did not find the "clean out," but the effort he put forth in helping me was commendable!!! Finally, he set up an appointment with a Roto-Rooter Escavator to build me a "clean out." Thanks, Roto-Rooter, your Technician's character and knowledge will take him far and increase your business. Have a Blessed Day!!!
Rhonda L. | Birmingham
Michael Childers was fantastic! Very honest and thorough. Highly recommend him.
Ann T. | Birmingham
They did a great job. friendly, and made sure to keep the mess to a minimum. And they solved my problem.
Scott P. | Birmingham
Derek Slaughter is great, He is honest and very efficient. I appreciate what he did and will certainly ask for him and your Company again and refer him to others
Rsymond S. | Birmingham
Service representative was on time, polite, knowledgeable, neat and quick. Pointed out a problem I had missed that needs to be handled in the near future, but is not something that Roto - Rooter services. This was appreciated.. Clean-up after the service was exceptional.
John B. | Birmingham
the guy that came out to my house did a great job! He was very friendly ...
ALAN w. | Birmingham
Great customer service! I can always count on them to do an awesome job!
Shelly G. | Birmingham
Excellent Service leak diagnosis and repaired within hours!!!!!
Winifred H. | Birmingham
Rodney clayton did a great job unclogging my laundry kitchen lines.
alan w. | Birmingham
The service man was prompt and courteous. He was very professional and knowledgeable about the work required to fix my problem.
Carolyn H. | Birmingham
Service was courteous, prompt, effective and well appreciated.Serviceman even removed his shoes when he walked on carpet. They came within 2 hours and gave us a senior discount. Thanks, Anne and Bob
robert k. | Birmingham
My plumber was very knowledgeable and friendly. He explained all work thoroughly and gave an excellent assessment of the work to be performed.
Michael D. | Birmingham
Perfect service experience! I contact Roto-Rooter online to request service during evening hours after I realized I had a drain blockage in the kitchen sink. It could not have been easier to schedule a service call for the following morning. Following the scheduling, a message was received by email confirming the scheduled call, instructing me that I would also be called 30 minutes prior to the technician's arrival. The work was done efficiently and knowledgeably by the technician, offering helpful tips and confirming that I was using Pipe Shield as directed. Good service from Roto-Rooter cannot be overstated.
Linda k H. | Birmingham
Andre, the plumber assigned to unstop our sewer line, turned an unpleasant event into a valuable teaching experience. Excellent service.
Steve M. | Birmingham
Came on a Saturday! Efficient and polite. Did not make a mess. Big relief for me.
Martha T. | Birmingham
Justin was awesome. Quickly and efficiently fixed my drainage problems.
Amanda P. | Birmingham
Ronnie was the best. He checked out my lines going to the sewer and then into the house in short order and got everything cleaned out. He also resolved an issue with a toilet. Nice having a professional show up to do the work. I am keeping Ronnie and roto rooter in my go to files.
Becjy D. | Birmingham
The service was professional done. The service worker was excellent and explained what needed to be done and then tested and had me test the work after completion. I was very please with the work done and the attitude of the worker. I will recommend Roto-Rooter to friends and family.
Eugene M. | Birmingham
Everything went well very professional guy! He came in and did a great job! With no problem thanks!
Theodore D. | Birmingham
roto-Rooter was very prompt and professional they took care of everything relating to the problem I would recommend Roto=Rooter to my friends
Bibbie M. | Birmingham
Andre and Eric came out to clean and jet out my lines. They were both vey professional and knowledgeable. They answered all my questions and made sure I was happy with the work. Will use again.
ANNA W. | Birmingham
Service was timely, technician was courteous and professional and friendly. Service done to my satisfaction and came with a guarantee.
Bibbie M. | Birmingham
Technician was on time. Identified himself. Gave me a quote for the work and had the j
Jackie P. | Birmingham
Scottie was fast and helpful.
Jamie C. | Birmingham
Good service. Technician was very professional and offered good advice. Work was neat and well done. Warranty was good.
Thomas P. | Birmingham
Having just moved into our new home, the last thing we were prepared for was plumbing trouble, but we called Roto-Rooter, because we knew this was a company that could be trusted. Our experience first with Technician Demetra, then with Specialists Andre and Eric was exceptional. They were on time, very courteous, gave detailed explanations of the possible solutions to our problem without being patronizing. They worked hard and efficiently in the rain, giving me a detailed explanation of what they were doing and what they found. They also gave me an estimate of future work needed. Problem solved, quickly and professionally. Thank you so very much!
Elizabeth P. | Birmingham
Jeremy identified himself. He was very cordial and businesslike. He gave suggestions on how to keep the drains clean in the future. He stayed until he was sure the drain was opened. He said to call if there was any problem with the drain.
Bessie B. | Birmingham
Eric was professional in every way He was thorough and explained everything in detail I would highly recommend Eric
Bibbie M. | Birmingham
Picked these folks because they answer the phone 24/7 - Had a hairline crack in a joint of an upstairs water heater. Scheduled a service call for 8-12 on a Sat. Vendor phoned 30 minutes before arrival - Sawyer did a great job; very polite, very thorough. If you need repairs these folks are worth calling. Very satisfied with all aspects of the service call. Thank you!
Greg M. | Birmingham
Prompt, courteous and professional
willard b. | Birmingham
Slowly but surely every time I took a shower I ended up having a bubble bath. I tried a few things on my own and had minimal success. Finally I called Roto and they were able to send Shaun (971) the same day, within 1 hour. He came in and addressed the problem right away. About 20 minutes later, the problem was solved!
Amoe S. | Birmingham
Great job by Michael, fast response and service!
Terry C. | Birmingham
Came in a timely manner, explained procedure, and went right to it and solved problem. Will definitely use them again.
Carol K. | Birmingham
Very nice tech. Same day service which was great!
Shondra W. | Birmingham
Technician was professional, knowledgeable and completed the work in a timely manner. Would use Rotor Rooter again if the need arose.
Joe R. | Birmingham
Came quickly, identified the problem, offered a solution. Can't thank Tommy enough for being so efficient.
Carol K. | Birmingham
Same day service. Service tech was friendly and knew his job. Completed the clearing of the drain that afternoon. I'm very pleased with the work.
David C. | Birmingham
No problems... Both service men on the job arrived at the perfect time, were very helpful and both were great guys... Got my $$$'s worth.
Thomas M. | Birmingham
Technician worked diligently to repair water heater in Alabama humidity and he did a great job in the process. Thanks, Roto-Rooter!
Linda K H. | Birmingham
Fast and efficient...
Robert R. | Birmingham
Service was fast and efficient and the technician was highly knowledgeable.
Maria W. | Birmingham
Having our new kitchen facet installed after removing our old faucet was a positive experience and was completely professional and by a very knowledgeable and friendly Roto-Rooter plumber. Prices have gone up more than I realized but was well worth the wonderful job!
Rhonda C. | Birmingham
All of the techs were really nice and worked hard to solve my problem.
Jean W. | Birmingham
Excellent service and very prompt. This is the second time in the last 6 months I have called them out to help me for two different issues. Each time they took their time to explain what needed to be done in simple terms, and even took the time to educate me and teach me how to do some things myself if I should experience similar problems in the future. They are very honest and Jeffrey, the tech who responded to my call, was very professional, thorough, and personable. I will probably stick with this company for all of our future plumbing needs. Thank you for your good work!
A P. | Birmingham
The technician was waiting for me he did the job less then a half hour.
Gladys P. | Birmingham
I was very pleased with the service I received. Sawyer and Trey were very nice and helpful.
Karen H. | Birmingham
Great job. We will use again in the future!
Mary B. | Birmingham
We appreciate the rapid response to our problems and outstanding customer service by every technician that provided service to us.
Ruby F. | Birmingham
Plumber was professional and got the job job quickly!
Xiomara C. | Birmingham
The tecnition. Took care of the problem and suggested a program to get to the bottom of problem.
Eddie G. | Birmingham
Very helpful and got to my house right away...
ami R. | Birmingham
Good and prompt service.
Mary Ann W. | Birmingham
Tommy Bradshaw did an outstanding job. He went above and beyond by advising me with my additional plumbing problems in addition to the jetting service. Thanks!
Ethan B. | Birmingham
Zach arrived on time, was very attentive and courteous, and fixed my problem quickly.
jake p. | Birmingham
We had terrance. He was very knowledgeable and great. I would use you again if i can have terrance as our service man.
Ellen P. | Birmingham
RITA G. | Birmingham
This is the third time we have needed Roto Rooter in our three years at our new house. Every time we have gotten a courteous, professional, and helpful plumber to resolve our situation. It's so hard to find good contractors but we have learned we can trust Roto Rooter. Terrance did a great job today fixing our ice water line leak and answering questions about the damage. He arranged for water restoration team (Adam) who gave us a quick resolution. I could not be more satisfied with the service from each of these guys today. Thank you!
Lauren T. | Birmingham
Always courteous service and knowledgeable technicians.
Janice C. | Birmingham
Virtually immediate response. Terrance showed up. Presented his finding and quotes. Began working right away. Cleared kitchen drain. He was so good that as it's April Fool's Day he told my wife that he could't free the clog and would have to go into the wall! She froze. Good one! April Fool's score. He cleaned and disinfected the affected area. Left the site with class.
Mark W. | Birmingham
The guys did a great job. My wife and I had just returned from our honeymoon to find that we couldn't use our toilet or shower as they would not drain. Within a day we were back in business. Mr Tommy and the guys were honest and took care of everything. I will always recommend you guys.
Joe L. | Birmingham
Terrance and Joshua were excellent. Professional and focused. Enjoyed their great personalities and commitment to get the job done. However your data entry to get to the "Tell us more" section was way too much. You sent me this so you have my email address, your guys came to the house. so you have my address. Are you doing a credit verification in case I've skipped on payment. I don't get it. If you truly want feedback, simplify the process.
larry b. | Birmingham
Michael Hudson, the master plumber, he is very professional.
Paul C. | Birmingham
Excellent service on a Sunday afternoon. Really appreciate your help.
Sue T. | Birmingham
Again, Roto Rooter came through for me. I had a toilet that was stopped up. The technician came and used his Auger, and within a few minutes was able to clear the problem. Very grateful for the professional service that was given. I've been a customer of Roto Rooter's for many years. They stand behind their work and are timely in getting to you when called. Thank you again!!
Dana S. | Morris
Terrance and Josh did an excellent job! Very professional and very attentive to details. This is the second time I have used your service and because of Terrance and Josh's professionalism and excellent results, I plan to always call Roto-Rooter of Birmingham for my plumbing needs.
Terry N. | Birmingham
The technician Vernon was very professional, courteous and knowledgeable. He was careful to protect the surrounding area, so it didn't get soiled and was careful to make sure the problem was resolved.
Mark W. | Birmingham
very friendly and professional
jesse p. | Birmingham
Very good and efficient service. Friendly and nice employee.
Myra S. | Birmingham
“Arrived almost immediately- I was able to choose a two hour window of service and a licensed plumber arrived in the first 7 mins of the two hour time frame. He was extremely knowlegdable and thoroughly answered my multiple questions patiently!
Jennifer E. | Birmingham
Arrived almost immediately- I was able to choose a two hour window of service and a licensed plumber arrived in the first 7 mins of the two hour time frame. He was extremely knowable thoroughly answered my multiple questions patiently!
Jennifer E. | Birmingham
Service techs went above an beyond what was required to fix the problem with the main drain
Benjamin G. | Birmingham
We were very grateful that someone was able to come in such a short period of time. Our service man (technician 34) was pleasant and did excellent job. He was willing to answer questions that we had. Sorry that I forgot his name because my husband and I both thought he was very nice and helpful.
LAW L. | Birmingham
I am very please with the fast phone call respond to come out and professional installing my hot water tank. Thank's Roto-Rooter
Anthony S. | Birmingham
Zack was prompt, professional, efficient and displayed great customer service! I would recommend him to family and friends.
D B. | Birmingham
I am so glad I called Roto-Rooter. I waited all day for a different company to show up to help. I finally called Roto-Rooter and they showed up within 45 minutes! Derrick was courteous, professional, and really took the time to explain everything to me. I will trust this company with all of our plumbing needs from here on out!
Alesha P. | Birmingham
We had a backup in the bathroom and had a club meeting scheduled for 2:00 p.m. that afternoon here at our home. I gave Roto-Rooter a call and they got someone here right away. The young man did his job without hesitation and got everything back working properly. We had used Roto-Rooter before and would certainly use them again.
James E. | Birmingham
We had a pluming problem on a wed night and contacted Roto Rooter at 6:30 pm With-in 1 hour a technician was at our house to fix the problem Demetria was very courtesous and professional in handling the solution Problem fixed with-in 2hours We are completely satised with the services rendered by Roto Rooter We also received a follow- up inspection by camera to insure problem was resolved in 2-days we will definitely use Roto Rooter in the future
Rufus T. | Birmingham
The Plumber with Roto Rooter did a Gtreat Job. He was very polite and prompt and stayed until he solved the problem.I would definately use Roto Rooter again,
linda B. | Birmingham
When water was discovered under my sink, I called Roto Rooter because of the great experience I had back in August. Since I was at work, you worked with my schedule, and the technician that came out repaired a clogged drain in my bathroom and it is so much better! After taking one look at the kitchen sink problem, your very knowledgeable and friendly technician discovered it was a hole in the sink, not the plumbing. He immediately contacted your water excavation team who are out first thing the next morning and by lunchtime had fans and dehumidifiers set up in my kitchen in hopes of drying everything out to save me from replacing all the cabinetry and hardwood floors. The team went to great efforts to make sure that everything was properly in place, and that I had multiple phone numbers to call through the Christmas holidays if I have problems with any of the equipment. Although they were very professional, they made me feel at ease and as if I had known them for years. They definitely made me feel like the service they are providing is in my best interest, and will hopefully take care of the problem without requiring further action. I have told quite a few people about my great service with a Roto router, and will continue to do so.
Melanie T. | Birmingham
The young man sent to my home to help with a water leak in my kitchen was extremely nice, respectful, explained exactly what had happened, how he would fix it and finished the job in a relatively quick timeframe. In the few times I have used Roto Rooter, I honestly can say I have never met more polite, efficient, and knowledgeable technicians. Thank you for a job well done!
Lisa D. | Birmingham
Excellent job, personable tech
sam w. | Birmingham
names, I' know three Techs worked extra hard to clear the clog. My Mom is bedridden and things would have been a mess if they had not worked so very hard to help us. THANK YOU!
Anita P. | Birmingham
Thanks Andrea and Brian for staying with us until the kitchen drain was unclogged. Your competence and professionalism really shined!
June B. | Birmingham
Ronald was awesome! He went over and above his duties as a technician and I couldn't have been happier with his services. Will continue to use him for both work and home needs!
Lane H. | Birmingham
The service by Tywon was great but your survey is terrible. No need to provide personal information you have on file. Also you need a list of questions regarding time to provide service, service quality,professionalism, etc. to provide an adequate survey
Frank K. | Birmingham
Derrick Slaughter did a great job on my sink and intake valve. very professional
Raymond S. | Birmingham
Joe Morrow
3865 Industrial Drive
Birmingham, AL 35217

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