Bel Air, MD Rate location (19 Reviews) Call Now 410-836-3578

Roto-Rooter Bel Air, MD: Customer Reviews & Testimonials

When you need experienced plumbers in Bel Air, MD, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Bel Air, MD

My garbage disposal was leaking very little. I thought it would be hard to find. Chuck #737 came out. Chuck was very nice, and and knew just what was wrong. He must have been able to read my mind because, he asked if I had a clog in my drain and used Drano to help get rid of the clog. Of course I was guilty as charged. Chuck said that Drano is very hard on your pipes not to mention your disposal. He told me about Roto-Rooter drain cleaner, and replaced my disposal. Chuck was quick, neat, and very pleasant. We had a very nice conversations. I would definitely ask for Chuck #737 for any Roto-Rooter service I might need in the future
Mary P. | Bel Air
Excellent service - quick, professional and friendly.
Brian D. | Bel Air
The work was completed on time and everything is fine now. We had to have the main sewer drain outside replaced . The workers were very informative about what had to be done.
Paul R. | Bel Air
Roto-Rooter came out quickly on a Friday which was important as we live in town - the problem turned out to be in the town sewer line; the service tech diagnosed the problem immediately, so there was time to call the town who then came and cleaned out their pipes (Roto-Rooter cannot clean town sewer lines). Very knowledgeable!
Linda H. | Bel Air
Service was excellent. They sent someone out fast, and even called to apologize about not being able to send someone out earlier than they first estimated. I liked that they constantly kept us up to speed on the status of sending someone out here. I've lost track of how many times I've had someone else show up late if they even show up at all.
Robert O. | Bel Air
The service was quick and they cleaned up afterwords. There was no hidden charges. The tech was very helpful and nice.
Richard W. | Bel Air
No problems. Alan and Nick were great.
Ken J. | Bel Air
I was having a problem with my drain line and called Roto Rooters 24 hour service. They made an appointment at my convince and came the very next day. Jimmy was very helpful and accommodating and also very friendly. I would recommend this to anybody who needs the work done fast.
craig f. | Bel Air
Chris (tech # 2952)arrived right on time, did an evaluation of the problem and got right to work. We had a major problem and he was able to rectify the problem quickly and efficiently.
Walter N. | Bel Air
As a member of the Board of Directors of my Home Owner's Association and also a resident who experienced flooding in my condominium unit due to plumbing issues in the unit adjacent to mine, I was so impressed with the immediate and effective response from everyone I came in contact with from Roto Rooter. Within hours of my property manager contacting them, Chris, the plumber was on site, using a camera to scope the issue and make a determination within a half an hour. He immediately called Paul, from the water mitigation team, who arrived on site in the next fifteen minutes to meet with myself and other board members to schedule a team of men to begin that evening to rip up flooring, spray microbial solution, and set up drying fans. The water mitigation team of Patrick and Hming arrived around 7:00 PM and swung into action. Within two and a half hours, they had accomplished all of those things in my unit, as well as, took photos of my unit and the unit next door. These two men didn't stop! They worked tirelessly, taking no breaks and were always polite, explaining what they were doing as they worked. Despite meeting with issues getting into the adjacent unit to perform the required work, they were always patient and courteous to both myself, my husband, and the people next door. Always trying to explain why they needed to do what they were doing to protect the health of the residents. On the second day, Josh, came into our unit to take extensive notes, photos, and make sure the job was progressing as expected. He always was patient, calm, and polite. He remained on site for hours. The excavation team arrived on Wednesday, right on time. Unfortunately, they could not gain access to the adjacent unit despite Derrick, the excavator, and the property manager meeting with the tenants the previous afternoon to explain what would take place the next morning during the excavation process. I can't say enough nice things about every man that came out to respond to our situation. I would highly recommend this company. Their excellent employees make this company the outstanding company that it is.
Vicki M. | Bel Air
The 2 young man that came where very nice and they explain what they very doing.. they even clean up after they where done. I rate you all 4 stars. thank you
Rogerlee d. | Bel Air
All of my bathrooms were not working. The Tech: CHARLES #13-0737 who was sent to my home was very professional and did an excellent job fixing all of my plumbing problems. I would definitely use Roto-Rooter again because of Charles's excellent customer service and plumbing skills. Thanks, Nick Spanos
Nick S. | Bel Air
Just wanted to let you know how pleased we were with the speedy service and tech Chuck who made quick work of a clogged drain, educating and entertaining us in the process. Perfect service all the way around. Thank you.
Sarah M. | Fallston
Our outside drain was backing up. It was in the evening that we noticed the water coming inside the house, in the basement. We tried out best to deal with the problem but had to call your company. We were seen very promptly (considering it was in the evening and the weather was not great.) The gentleman that came was very courteous and attempted to clear the outside drain the best he could. It turned out to be more of a problematic situation. The drain pipe leading to the sump pump in our basement will have to be replaced requiring a much larger project. I thought the fee for services rendered was reasonable and would not hesitate to call Roto Rooter again should the situation arise. Thank you for your prompt attention and service.
Kathleen A. | Bel Air
fast service, friendly staff, Quality workmanship,
Andrea E. | Belcamp
Roto-Rooter to the rescue! After coming downstairs to a broken septic pipe in our basement, it was very stressful to say the least to find out that we were going to have to get rid of everything that the septic water touched. Nothing could be saved. Beautiful flooring, kids toys, vanities, etc. Devasting. However, when the Roto-Rooter Water Restoration team came in, they made the process as painless as possible. The estimator Josh Phillips came out early in the morning and was extemely knowledgeable, calming and courteous to our feelings and needs during this stressful event. After discussing the damage and options with him, he notified his team right away and they arrived within the hour. Josh was also able to talk with our insurance company to get the appropriate measures put into place. It was important that we removed the floors immediately due to bacteria and mold that could occur. The Water Restoration team arrived with Jason Nelson, Justin Saucier and Zau Nahpaw. Every single on of them worked from arrival until they left for 2 days. They each handled our belongings with care and really showed concern and compassion to our family during this time. The team made sure we did not have any questions prior to leaving and even documented all of our losses for us with pictures and a written list so that we would not have to do it. The ENTIRE Roto-Rooter Water Restoration team went above and beyond what I ever expected. Thank you.
Tiffany F. | Churchville
Called Roto-Rooter in the middle of the night due to a backed up shower drain that caused major flooding in the basement. The operator was super helpful and I was called back within 5 mintues to inform me a technician was on the way. Chan 1074 arrived and was absolutely wonderful from the start. He identified the problem right away, checked everything throughly and even worked outside in below freezing temperatures. After he corrected the problem he came back in to make sure I understood everything and was completely satisified. He even sent and email to the water restoration for them to contact me in regards to my floors being ruined. Chan1074 was friendly, knowledgeable and very considerate. He even wore shoe covers inside the house. I would highly recommend him to anyone and he is the perfect technician.
Tiffany F. | Churchville
I have used Roto Rooter twice now and I am so impressed with their service. 1st time I had a pipe leak at 2:00 on a Saturday and they came within an hour and fixed it. This time my hot water heater went up on Christmas Eve. The technician (Chuck-#737) came out and helped me contain the leak. He came back on Sunday and replaced my water heater. He was great (showed me how to work everything). I can count on Roto Rooter if I have an emergency.
JAMES S. | Bel Air
The plumber/Chuck who serviced my clog on December 7th was very professional and thorough. He did a great job and everything is working fine, I was very pleased. I only wish the main office would have informed me about the coupons one can use when I called to schedule an appointment. I was not told by the phone scheduler nor the plumber; however I am not sure it is the plumbers job to inform the customer about coupons. None the less it would have been nice to know about the coupons, for my payment was almost $500 ($496). I received an email after I already paid informing me about Roto Rooter's website and coupons.
Elizabeth M. | Bel Air
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