Bel Air, MD Rate location (10 Reviews) Call Now 410-836-3578

Roto-Rooter Bel Air, MD: Customer Reviews & Testimonials

When you need experienced plumbers in Bel Air, MD, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Bel Air, MD

We had a clogged main line on Thanksgiving Eve and called Roto Rooter at 10pm. A real nice man named Chal (2157) showed up at Midnight - the promised time - and had it fixed within one hour. He was very careful to not make a mess even bringing in his own mats to ensure that. He did a great job - could not ask for more!
James D. | Bel Air
The 2 young man that came where very nice and they explain what they very doing.. they even clean up after they where done. I rate you all 4 stars. thank you
Rogerlee d. | Bel Air
All of my bathrooms were not working. The Tech: CHARLES #13-0737 who was sent to my home was very professional and did an excellent job fixing all of my plumbing problems. I would definitely use Roto-Rooter again because of Charles's excellent customer service and plumbing skills. Thanks, Nick Spanos
Nick S. | Bel Air
Just wanted to let you know how pleased we were with the speedy service and tech Chuck who made quick work of a clogged drain, educating and entertaining us in the process. Perfect service all the way around. Thank you.
Sarah M. | Fallston
Our outside drain was backing up. It was in the evening that we noticed the water coming inside the house, in the basement. We tried out best to deal with the problem but had to call your company. We were seen very promptly (considering it was in the evening and the weather was not great.) The gentleman that came was very courteous and attempted to clear the outside drain the best he could. It turned out to be more of a problematic situation. The drain pipe leading to the sump pump in our basement will have to be replaced requiring a much larger project. I thought the fee for services rendered was reasonable and would not hesitate to call Roto Rooter again should the situation arise. Thank you for your prompt attention and service.
Kathleen A. | Bel Air
fast service, friendly staff, Quality workmanship,
Andrea E. | Belcamp
Roto-Rooter to the rescue! After coming downstairs to a broken septic pipe in our basement, it was very stressful to say the least to find out that we were going to have to get rid of everything that the septic water touched. Nothing could be saved. Beautiful flooring, kids toys, vanities, etc. Devasting. However, when the Roto-Rooter Water Restoration team came in, they made the process as painless as possible. The estimator Josh Phillips came out early in the morning and was extemely knowledgeable, calming and courteous to our feelings and needs during this stressful event. After discussing the damage and options with him, he notified his team right away and they arrived within the hour. Josh was also able to talk with our insurance company to get the appropriate measures put into place. It was important that we removed the floors immediately due to bacteria and mold that could occur. The Water Restoration team arrived with Jason Nelson, Justin Saucier and Zau Nahpaw. Every single on of them worked from arrival until they left for 2 days. They each handled our belongings with care and really showed concern and compassion to our family during this time. The team made sure we did not have any questions prior to leaving and even documented all of our losses for us with pictures and a written list so that we would not have to do it. The ENTIRE Roto-Rooter Water Restoration team went above and beyond what I ever expected. Thank you.
Tiffany F. | Churchville
Called Roto-Rooter in the middle of the night due to a backed up shower drain that caused major flooding in the basement. The operator was super helpful and I was called back within 5 mintues to inform me a technician was on the way. Chan 1074 arrived and was absolutely wonderful from the start. He identified the problem right away, checked everything throughly and even worked outside in below freezing temperatures. After he corrected the problem he came back in to make sure I understood everything and was completely satisified. He even sent and email to the water restoration for them to contact me in regards to my floors being ruined. Chan1074 was friendly, knowledgeable and very considerate. He even wore shoe covers inside the house. I would highly recommend him to anyone and he is the perfect technician.
Tiffany F. | Churchville
I have used Roto Rooter twice now and I am so impressed with their service. 1st time I had a pipe leak at 2:00 on a Saturday and they came within an hour and fixed it. This time my hot water heater went up on Christmas Eve. The technician (Chuck-#737) came out and helped me contain the leak. He came back on Sunday and replaced my water heater. He was great (showed me how to work everything). I can count on Roto Rooter if I have an emergency.
JAMES S. | Bel Air
The plumber/Chuck who serviced my clog on December 7th was very professional and thorough. He did a great job and everything is working fine, I was very pleased. I only wish the main office would have informed me about the coupons one can use when I called to schedule an appointment. I was not told by the phone scheduler nor the plumber; however I am not sure it is the plumbers job to inform the customer about coupons. None the less it would have been nice to know about the coupons, for my payment was almost $500 ($496). I received an email after I already paid informing me about Roto Rooter's website and coupons.
Elizabeth M. | Bel Air
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