Austin, TX Rate location (118 Reviews) Call Now 512-326-3688

Roto-Rooter Austin, TX: Customer Reviews & Testimonials

When you need experienced plumbers in Austin, TX, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Austin, TX

Had a serious leak outside involving rotted pipe and intrusive tree roots. Called a plumber who said repair would involve too much digging, would take all day, would be VERY expensive and did not want to take on the job. Called Roto-Rooter and technician who came thought the job was too much for him as it involved a well pump. But he called someone else at Roto-Rooter who had more well water experience. The second technician (Richard: 2861) came out within the hour and evaluated our problem which involved lots of digging, tree/root cutting, working around electric wiring to our well site and replacing metal piping. The bottom line: He did the work exactly as he described it, completing the job in about three hours, for the price we agreed upon, which we thought was more than fair and NOT very expensive. Richard was friendly, explained everything to our satisfaction and seemed to take pride in his work.
William S.
Richard 2861, Did an amazing job repairing our leaky water tank. He did a quick and efficient job. Very friendly and easily explained what was causing my issue.
Leticia C.
This is a review for the Water Restoration department only. Last night at around midnight, I discovered a leak under my kitchen sink. The leak was so bad that it completely destroyed the bottom board of my cabinet (even to the point that it snapped and buckled away from the back wall). I called Roto-Rooter immediately, and Mark Torres, the technician, came out this afternoon (less than 24 hours after I called). Before doing anything, Mark told me I should call my home insurance. The damage was so bad that we were talking about having to remove the granite (praying that it doesn't crack) and then remove and replace the whole cabinet. Not comfortable with that idea, I asked Mark if he would be able to just remove the bottom board, treat the mold, and then recommend a contractor to replace the bottom. He immediately contacted his supervisor, Mark Cramer, who approved the plan. Mark Torres, the technician, called his partner, Jacoy, and they got to work. They removed the board, treated the mold, and left my kitchen spotless in no time flat. Mark Torres even went as far as to call the contractor for me and get him to agree to come out today so that my kitchen will be functional again! We are waiting on the contractor now. We are still waiting on our Roto-Rooter plumber to come fix the leak (we shut off the water ourselves). Normally, I might mind the long wait, but the dispatch office has called twice to check-in and keep us posted on the progress of their on-call plumbers. I'm so grateful for their service that I don't mind having to wait a bit (they are having a very busy day). Mark Torres is an incredible water restoration technician. You can tell he really cares about his job and his clients. When our insurance suggested a fix that would run thousands of dollars and result in mismatched granite in my kitchen, Mark helped us come up with the creative solution and got it approved by his boss. Mark was upfront and clear about the price before starting the work, which I super appreciated. The whole thing cost us a whole $50! Not too shabby when we were looked at 5-10 times that amount! I highly recommend Roto-Rooter Water Restoration, especially Mark Torres and Jacoy. I'm hoping my review of the plumbing department will be equally as stellar!
Sarah G.
We had a problem with our hot water heater's pilot light. It would not stay lit.Our service tech, Carrie, showed up on time (actually faster than we had anticipated). He fixed the problem
Loren M.
We had a problem with our hot water heater's pilot light.�It would not stay lit. Our service tech, Carrie, showed up on time (actually faster than we had anticipated). He fixed the problem within an hour and was on his way.�Before he left, however, he gave us great feedback regarding the problems, possible solutions for the future should this happen again, and a warning about Texas laws changing soon in regards to hot water tanks.�Great service and very informative,�will definitely call them again!
Loren M.
We needed our bathroom faucets fixed and the best thing I did was to call Roto-Rooter. They were professional and reasonable and were able to fix the issue without any hassel. I love their same day service, and free estimate. It can't get any better. They rock.!!!
Mary K.
What a great job! Lenny was an honest plumber and worked diligently! I got bids to replace my water heater and he was truthful about what I needed and did not need and much cheaper! I couldn't be happier! Thanks Roto-Rooter in Austin, TX!
Amanda R.
Whenever I need a plumber, I will call Roto-Rooter first. They have always been fast. professional and thorough. I like the fact that I can call and know that no matter what time or what day (holidays included); I will be able to get my plumbing issue resolved right away.I recently needed their service in Austin and called around 7:00 PM and asked if they could send a plumber the next morning. I was told a plumber could arrive at my Austin home between 8-9 am. I received a call before 7:30 the next morning from the Austin dispatcher to let me know they could have a person at my home within a half hour. Lenny from Roto-Rooter showed up as promised and completed the work promptly.
Frank L.
We had our grandson over for Spring break and wouldn't you know it. His toilet clogged up. After finding out our regular plumber no longer does emergency service we contacted Roto-Rooter. They came when they said and FIXED the problem. Now I know if I have an emergency in the future who I will call FIRST.
Roger L.
You know, I made an appointment with Roto-Rooter, and then while I waited for them to arrive, I found myself doing a little internet research on plumbers, which led me to their Yelp reviews. I read all the bad bad with a sinking feeling, and almost canceled my service with them, but since I couldn't get anyone else to come out on such short notice, I decided to chance it and cross my fingers. I'm really glad I did. My technician Alexis showed up on time, and was very professional. He not only did the job, but really went above and beyond. All the communication from the company was great, also. It may be a crap-shoot depending on who you get - but maybe just ask for Alex, because he's GREAT! I felt that the pricing was very fair, and I was extremely relieved to have working drains in such short order!
Angeliska P.
Our kitchen sink started to back up and fill with water. Our washing machine drain line connects to the sink line and this line was blocked in the pipes. Water started to spill out of the washing machine overflow too. It was horrible and I had no idea what to do.I called Roto-Rooter and Ken came out within 2 hours. He looked at our problem and was able to diagnose it and a solution within minutes. Within the hour, our pipes were back to working condition. Ken was very thorough in explaining the process and keeping me updated with the progress. I know that other people have rated Roto-Rooter differently than me, but I was very happy with my experience. I will call them again should the need arise.
Alex Y.
Called at 7am on a Saturday and the drains were flowing again by 10am.
Ryan S. | Austin
Tried & tried to find the clog. Called someone in with a longer snake & found a crushed pipe. They were great! The guy that called me with the bad news was very kind & compassionate. I really appreciate him knocking off the 1st round of fees. He walked me through what process I needed to take from here. So far, so good. Except for the pipe, of course.
Christine R. | Austin
Great job and great customer service!
Andre L. | Austin
Beverly S. | Austin
Promo service, gave estimate and work was preformed in a timely manner.
Mary Nell V. | Austin
Very professional, courteous, & fast. Thanks.
Robert S. | Austin
I was reluctant to call another plumbing company because I called 3 of them in a month and still I have no solution to my problem at home. The gentleman from Roto-Rooter came took the time to examine the area, heard all what I have to said about the issue. After he finished doing his work he explained to me what need to be next. He took the time, for us to understand, the damaged we have in place. I really recommend Roto Rooter, the service I received was beyond expectation.
aura c. | Austin
Patrick did a great job repairing my toilets and sinks. I asked him to get me a new faucet and had only a vague idea of what I wanted. He made a great decision, and I'm so happy with it. He is extremely courteous and treated me, my 2 dogs, and my home very respectfully. I would definitely recommend him to my friends!!!!!
Valerie G. | Austin
We called Rotorooter after our home warranty company gave us the run around and a service date of a week out. You came out on the same day as when we called and your service was professional and perfect.
Brian C. | Austin
Plumber came quick, even helped me out with a wasp nest. Polite and efficient
James M. | Austin
I'm a widowed mom of a gorgeous little girl who takes up most my time when I'm not working full time as a social worker and managing properties for my daughter's livelihood. I've now used Rotorooter 3 times... exceptional, friendly, detailed, patient and integrity are just a few descriptors that come to mind ... without Victor and Pablo the success of the investments my late husband began would quite simply be impossible. Thank you Rotrooter!
Holly J. | Austin
I Allen Roto-Rooter in the afternoon after having a small flood due to a blocked drain line. I was relieved to find that they were able to send a serviceman out that very afternoon. Eli from Roto-Rooter arrived and quickly indentified where he would need to attack the problem. Eli was a pro. He took care of the problem in the blocked line and promised to send a crew out to run a camera down the line to look for any future problems. The service was quick andprofessional and I am happy to have our house running smoothly with minimal interruption.
Michael M. | Austin
Brian was on time. He diagnosed the problem and had it fixed in about 30-45 minutes. I would definitely use this company again.
Ann L. | Austin
I have had good and bad experiences with Roto Rooter. This was a very good experience. I will use them again.
Joe S. | Austin
The technician Glenn Carson was great. He was very methodical in his troubleshooting steps to ensure we could find the problem. If we have issues again, I will definitely be requesting him specifically.
Marcos G. | Austin
The young man who cleaned my drain was very polite. I will certainly use Rooter Rooter the next time I need plumbing work...and I will recommend them to my friends and family.
Joan P. | Austin
service person was ontime and had bathroom drain fixed in less than 30minutes.
charles b. | Austin
On time, ready, and did the job quickely.
Jack S. | Austin
Great guys. Got in and out quickly.
ann b. | Austin
Great service, and high quality work was completed.
Fred F. | Austin
The service was excellent! The technician, Lenny Rivera, arrived on time for the appointment to evaluate my water heater, and had time to answer questions about additional plumbing concerns in my home. He was very professional, organized and left the work area spotless. I definitely will use Roto-Rooter for future plumbing needs.
Doris H. | Austin
Without doubt, your expertise in resolving our plumbing/sewer issues at our Midland residence on June 17, 2016 was stellar and in the highest tradition of Roto-Rooter. Your technician Chris and his partner displayed superior technical skills, attention to detail, professionalism and customer interactions. Thank you for having these gentlemen on your staff. We will never hesitate in requesting Roto=Rooter's services again == if the need arises.
Leonard C. | Austin
Excellent service. Your tech took the time to explain steps and issues to my son (their first house), cleaned up and made sure everything was in working order before he left. I have used your company in St. Louis for years to handle issues for my remodeling business and personal property. Now we've experienced the same great service in Austin Texas....Thanks Roto Rooter
Patrick N. | Austin
We were very pleased with Freddy Wham and the job he did.We wanted to give him the highest rating, but could not figure it out right. He not only did a good job was very nice and helpful to work with. The Youngblood's
Bruce Y. | Austin
Plumbers did an awesome job re-routing my hot water lines, they were experience n very professional! I was very happy to come home to minimal cleaning and a good job well done.
Juan M. | Austin
He was extremely quick and professional. He disconnected the gas line and installed a new dryer in 15 minutes!
Justin K. | Austin
Roto-Rooter was great. Respectful, answered my questions without seeming annoyed and really tried everything possible to solve our problem. I will use them again.
Jennifer G. | Austin
mr gavino barrera did an excellent job to repair the problem I had with the toilet seals , the toilet is working great and the feedback odor and echo noise from my septic drain has stopped. thank you
basilio k. | Austin
Pipes stopped up - now they work - he worked hard and it cleared the lines and now I can run water and wash clothes.
Ava T. | Austin
What was a frustrating messy night when my kitchen sink exploded with a mountain of garbage! I called Roto Rooter and Alejandro came to my rescue within the hour. He expertly fixed the problem and without my asking helped me with the clean up. Alejandro turned a bad night for me into a good one by his professionalism and kindness!
Mary C. | Austin
Oscar was a first-class technician! He got my drains cleared right away and was super friendly and helpful.
Mychael R. | Austin
Service was excellent. Gus was very friendly and professional.
Laura G. | Austin
Oscar was awesome and came early on a Saturday within 2 hours of call and got everything done before our sons 4 year old birthday party.
Kevin K. | Austin
Peter was great! Efficient, friendly and very knowledgeable.
Robin R. | Austin
Service was quick, thorough, & professional..
Nephiteria G. | Austin
Timely, courteous, professional (Vince)
Tom W. | Austin
Freddie was very thorough and knowledgeable. He went straight to work and did not waste time. He addressed everything on my list . He was easy to work with and I would highly recommend him and Rotor-Rooter.
Roxanne R. | Austin
Thanks, great job and fast.
Susan M. | Austin
Super fast and helpful service. Thank you!!!!
Dawn K. | Austin
Prompt arrival, good service. We had a main sewage line clog while we had guests over. Peter was extremely helpful in talking through the problem and coming up with the best way to resolve it. Really glad we called and while we hope we don't have to do it again anytime soon, if we do we'll be sure to call Roto-Rooter.
David B. | Austin
Everyone that came to my house so far from Rotor Rooter were very pleasant and went out of their way to help me with my problem, which was finally resolved today!!!
Ellen B. | Austin
Richard consulted with me and gave me my clear options of installing my new dishwasher. And he was able to (and did) return promptly to perform the option I chose. Great customer service !
Kyle M. | Austin
You technitian had the knowledge to pointed the problem n shared proper information to get issue with plumbing solved
Juan M. | Austin
Technician Eli was very smooth and professional.
Daryush V. | Austin
Jerome was awesome. He fixed a leak from the bathtub pipe. Professional and outstanding service. Highly recommend Roto-Rooter. I'm a happy customer!
Lisa G. | Austin
The plumber who came to my home was amazing. I needed a toilet fixed. He looked at all of my toilets and showed me the problem in two of the toilets and how the third toilet was in good shape. He got the parts quickly and fixed my toilet in minutes. He explained the work. And he listened to and answered my questions about plumbing and plumbing training. This guy was very knowledgeable, very nice, very professional and very pleasant. I hope I could get him again for the next plumbing problem in my house. Really, really impressive professional and great work.
Mick N. | Austin
Technician was awesome. Very professional courteous and offer very useful information and suggestions He is definitely an asset to your company and will now felel very confortable using roto rooter in the future.
Patricia S. | Austin
Very helpful and courteous serviceman. Prompt notification and arrival was greatly appreciated.
Gene d. | Austin
Easy service call to set up. Plumber was really nice and professional. Even gave me some maintenance tips.
Lisa V. | Austin
Freddy went over and beyond repairing our drainage issue. He was incredibly friendly, knowledgeable and even cleaned up the dibris before he he left. It was was definitely a positive experience from beginning to end.
Gerald B. | Austin
I really appreciate the timeliness with which the problem was addressed. Brian was professional, clearly communicated the problem and the solution, and then fixed the problem.
Janice P. | Austin
Love this company very informative and loyal
Caprecia J. | Austin
Technician came at the very beginning of the time window and Lenny was professional, knowledgeable, and work was exceptional! Will definitely be returning for our next job.
Jeffrey S. | Austin
The plumber was very professional and funny. He even made an extra trip to the store to get a special tool to unplug our sink.
Kersa L. | Austin
the installer arrived when scheduled and repaired and installed the refrig ice maker valve.
Barry H. | Austin
Aleaxis, was great, at answering questions, and preformed a great job! friendy, thanks to him and the phone crew, to get him here in record speed, my life can go on thanks to all of the profesonials there. tomas
tomas rey m. | Austin
We highly recommend our Roto-Rooter plumber - Lenny Rivera. He was extremely polite and friendly. He was very knowledgeable, but more importantly he fixed our plumbing problem. We will definitely us this company again.
Kim K. | Austin
Service was quick and professional. All of my questions were answered. Very happy with the work that was performed.
Dan A. | Austin
Thanks for coming out on NYE!
Megan Z. | Austin
Freddie was my technician not only was he professional and polite but he got the job done in a timely fashion and was really efficient. I would recommend not only him but the company to neighbors if they're in need.
Taylor O. | Austin
The guys were the job done quickly.
ann b. | Austin
Roto Rooter was great. They arrived very quickly, and Oscar, our technician was awesome. My parents are here visiting and all our toilets, bath tub and shower backed-up. It was terrible. Oscar quickly found the problem and fixed it. He was in and out within an hour. It could not have gone smoother. If I ever have any issues with plumbing again I will be sure to call Oscar and Roto Rooter.
Laura J. | Austin
The time given to me was between 11-1 and even though your technician didn't arrive until close to 2:30 once he did arrive, his work was meticulous and I was informed that the prior job had complications I am not sure if the technician I received was the one that was suppose to come between 11-1 but I am very glad I got Oscar ${esc.hash} 2528! Oscar ${esc.hash}2528 was extremely professional and very thorough. He is an asset to your company and if all all of your technicians are like Oscar then you have a top notch operation .
Susie C. | Austin
The technician explained the work he did so well that I was able to get the City to come out and survey their system and make arrangements to install a cleanout access. Please thank him for me. Harold
Harold R. | Austin
We are more than happy with the service we received. GLEN CARSON not only did an excellent job but also explained the reason for the plumbing problem. We will recommend your company and call you again if we have any plumbing issues in the future..
Maria D. | Austin
Vince & Sosa were very friendly & informative. They showed me all the work that needed to be done and explained clearly why and how things happen. They have excellent customer service skills that are not easy to come by these days. Keep employees like them cant afford to loose them.
Cindy S. | AUSTIN
Andre (${esc.hash}43) took good care of our problem in a nice amount of time.
Katherine J. | Austin
The time given to me was between 11-1 and even though your technician didn't arrive until close to 2:30 once he did arrive, his work was meticulous and I was informed that the prior job had complications I am not sure if the technician I received was the one that was suppose to come between 11-1 but I am very glad I got Oscar ${esc.hash} 2528! Oscar ${esc.hash}2528 was extremely professional and very thorough. He is an asset to your company and if all all of your technicians are like Oscar then you have a top notch operation .
Susie C. | Austin
isaac siegmunde was excellent -- very much appreciate him
Paula t. | austin
Mr. Oscar H.F. Trevino was the service technician that attended to my clogged sewer line. He arrived within an appropriate amount of time in the evening after I had scheduled my appointment very late in the same afternoon. Oscar was very attentive to the anxiety that the plumbing issue had caused within my household, and went about the business of quickly diagnosing the problem, explaining our options, and quickly providing the agreed to remedy. Oscar was efficient and professional throughout the visit, and I assured him that Roto-Rooter will exclusively be given our plumbing business going forward. Please pass along my additional thanks & gratitude to Mr. Trevino... I wanted to make sure Roto-Rooter fully appreciates Oscar the way my family does! Regards, William White
William W. | Georegtown
Alexis was very friendly and provided me great solutions for the reoccurring problems I have been having. Excellent employee!
Travis P. | Austin
Today marked the end of 4 weeks dealing with a leak in the slab that was discovered by Jose after Glenn Carson did some excellent work beforehand, isolating the problem. Jose and Jesus worked tirelessly and very professionally, keeping me informed at every step. I couldn't be more pleased by the outcome of the work of these three professional and cordial gentlemen. They are a credit to Roto-Rooter and the reason that I recommend your company at every opportunity. Thank you!
Barbara G. | Austin
Everything was excellent would definitely refer rotor Rooter to someone else
Lori r. | Austin
Glen did a fine job!
Steve T. | Buda
The time frame was changed 2 times,but we understood why. Also, we did not receive a Senior discount as advertised.The guy was great and did us a good job even tho it was almost 10 pm when he arrived. We appreciate you.
Frank I. | Wimberley
After hours call and the guys came out with good attitude. Fixed the problem quickly. Single Dad trying to balance a lot of things-these guys made a problem go away for me and did the work quickly with ideas on how to prevent problem in the future Tim Sheehan
Timothy s. | austin
Freddy was very nice and did a very good job, was very fast doing it.
Joe M. | Austin
Carlos was extremely helpful and let us know our options. He arrived in the time frame and got things one quickly and efficiently. We really appreciated his service!
Rebecca H. | Austin
Glenn worked very hard to resolve the leak in our water heater and get it working again. We live in a hard water area, and he spent a lot of time and effort removing the lime to make sure everything would work until we can get a replacement water heater in the next month or so. He was very neat, picked up very well, and cleaned up leaving no issues. He was also very careful to cover the floors before running the hose to drain the water heater. Glenn was also very professional and pleasant. This job took a lot of time and hard work, but Glenn remained focused and professional and got it done. He also provided excellent advice and suggestions for our replacement water heater. Thank you.
William L. | Wimberley
This is our second call and hope to call again.
Harold r. | Austin
Glenn Carson was a thorough professional. He quickly diagnosed the problem and advised me how to proceed with a recent appliance installation. I continue to be very comfortable with the service delivered by Roto-Rooter. Thank you for your attention to superb customer service.
Barbara G. | Austin
The time given to me was between 11-1 and even though your technician didn't arrive until close to 2:30 once he did arrive, his work was meticulous and I was informed that the prior job had complications I am not sure if the technician I received was the one that was suppose to come between 11-1 but I am very glad I got Oscar ${esc.hash} 2528! Oscar ${esc.hash}2528 was extremely professional and very thorough. He is an asset to your company and if all all of your technicians are like Oscar then you have a top notch operation .
Susie C. | Austin
Elias and Oscar were extremely efficient and courteous. They worked quietly and did not disrupt our routine as they worked. They were able to resolve the drain issues quickly and I was very satisfied with the work they did. They left the rooms clean and showed me the results of their job.
Nina d. | Austin
The service man, Jeff was outstanding
James r. | driftwood
Very professional and quick
Carolyn A. | Austin
Very nice young man - pleased with service.
Susan P. | Austin
The technician was very knowledgeable and helpful. He got the job done quickly and gave me some helpful hints on preventing the problem from happening again.
Barbie L. | Austin
Jose Rodriguez was very professional and courteous. He obviously is an experienced plumber and we would definitely ask for him.
Pam W. | Hutto
Fast same day service, friendly tech. Lenny Rivera 1390 had me fixed up in no time. Thanks Roto Rooter
Brandi A. | San Marcos
Jason Carter
2800 Longhorn Boulevard, Suite 102
Austin, TX 78758

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