Aurora, IL Rate location (44 Reviews) Call Now 630-378-0032

Roto-Rooter Aurora, IL: Customer Reviews & Testimonials

When you need experienced plumbers in Aurora, IL, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Aurora, IL

Thank you Jeff for your hard work and helping us clear up our water lines! We had a plumbing emergency and couldn't use much water without it backing up into the basement. Jeff came out and worked very hard until the line was free. Turns out one of our kids flushed bubble wrap and that was our clog. Thank you Jeff for sticking with it until it was clear!
Krystel S. | Aurora
Avid DIYer myself. Gave this broken toilet everything I could then finally called Roto-Rooter when each problem turned into another one. These guys came out the same day (on a Sunday), explained everything that needed to be done, and had it done in a few hours. Jason was awesome, surprisingly great customer service, and everything is fixed and working well. No complaints here.
Ryan M. | Aurora
I have worked with Brett Kremer at Rotorooter on 2 occaisions. Brett is a first class customer service guy. He found a huge concrete plug in my main sewer line that was causing my new basement to take on water. The builder didn't know how to find it, and Brett kept at it going around corners, and under ground, explaining the process all along to me, and the surperintendant. He stayed till we found it and then checked other areas to make sure that was all. This guy knows what he is doing and gets it done right.
Rod M. | Aurora
Deepak was our service tech and he did an awesome job. He was on time, polite and knowledgable.   He explained the 6 month warranty on the service and completed the work quickly. I would highly recommend Roto Rooter in Aurora. Our drain was cleared in under 15 minutes, the whole service call was no longer than 30 minutes tops. Well done, Deepak.
Alex T. | Aurora
Adam was great!  I just bought my home and have had some plumbing issues, he explained everything to me step by step on what he was doing and how to care for my home going forward.  Adam was also able to give me a discount since we had to troubleshoot the issue since it could have been a couple things.  Glad I called Roto Rooter, they were her quickly and fixed my problem!
Sarah J. | Aurora
Noticed my floor was starting to bubble/warp. I soon realized that there was a leak somewhere in my plumbing. Jason came out on a Sunday to address the issue. It may have taken over an hour just to find the leak, but I was not charged for any of that time. Jason was methodical with his approach and I appreciate that. Less holes in the wall that way :) He eventually found a very small pin-hole leak inside the wall. He replaced that section of the pipe and all was well. Fortunately for me, replacing a section of pipe has a flat rate, so the cost was very reasonable. I'll definitely call them again if needed. Thanks, Jason!
Brandon F. | Aurora
Noticed my floor was starting to bubble/warp. I soon realized that there was a leak somewhere in my plumbing. Jason came out on a Sunday to address the issue. It may have taken over an hour just to find the leak, but I was not charged for any of that time. Jason was methodical with his approach and I appreciate that. Less holes in the wall that way :) He eventually found a very small pin-hole leak inside the wall. He replaced that section of the pipe and all was well. Fortunately for me, replacing a section of pipe has a flat rate, so the cost was very reasonable. I'll definitely call them again if needed. Thanks, Jason!
B F. | Aurora
Your technician, Bill S. (Tech #2986), did an outstanding jo and, did it quickly with an excellent attitude. He was also careful to confirm the services requested and explain the company procedures and costs up front. Your response time was excellent and you beat your own estimate. Also your office staff were very courteous and helpful. We're visiting our daughter & son-in-law & babysitting our grandson while they're out of town and needed a stopped drain cleared. We really appreciate your excellent service.
Jim F.
They were prompt,professional and courteous. I would highly recommend Roto-Rooter in Mount Prospect.
Mary B.
The Technician was timely, friendly, knowledgeable, and described the process well. Just was completed as we discussed.
Andrew K.
I called today at 245 and by 315 Doug was at my door smiling and ready to help. Doug was professional and snaked my toilet in under 30 mins! He was helpful and kind and got the job done. I am so thankful for this company and their wonderful employee Doug. I will use them again if needed and I would highly recommend them to others. Don't waste your time just call these guys and hopefully you get Doug or an equally awesome plumber! Thanks!
Nicole T. | Aurora
Roto-Rooter is expensive but they show up fast and on time. In my experience you are not paying so much for the service itself but for punctuality. They show up when they say they will and they call ahead of time, and they do what they are called out to do. Because I work and can't sit around the house all day and that is important. And I have benefited from their warranty as well. I wish I could say that they were cheap and perfect but I can't, however I can say that they are reasonable and prompt and consistent and that is more than we can expect from many service providers we have to deal with on a regular basis. (Insert any cable company name here). I recommend them. Just my .02 cents.
Kenneth H. | Aurora
Giovanh (Tech 2910) was awesome--came within a couple of hours of our call on a very rainy day, completely thorough and spent extra time. Best service we ever had! Doug in Chicago
Doug O.
Felipe was very knowledgeable and explained in great detail what everything that he was doing. He was very polite and gave us great plumbing advice. We really appreciated his service.
Jillian E.
had called other plumber ended up being some one i knew told me to call you guys that you would be less $$ and would do a great job he was right on! your guy was great and wasnt leaving till everything was ok 12:30am
Pamela S.
Had Roto-Rooter out last night to take care of a slow drain that was backing up occasionally. The plumber (Giovann - Tech #2910) was outstanding.
Doug D.
Received great customer service today. Plumber was efficient, helpful, and thorough. Really appreciate the good service. Thanks!
Julie H.
great experience. Pat #1899 came out and was very professional and did a great job. had to go in our ceiling to fix problem but was very precise which made repairs easy.
Jennifer B.
Great experience with Roto-Rooter, tonight. Bill S (#2986) came out and helped us out with our backed up drain line in our laundry room.
Mike O.
This morning, at 10:30am, I called Roto-Rooter to schedule service. Tiffany with customer service was very helpful and had Tim at our house by noon. Tim was awesome!! He had us back up and running.
Katie S.
The last thing you want to have to do on a Saturday is call a Plumber. but I have to say that I was MORE that surprised with the ease of setting up the call and extremley satisfied with the service and price. I had Bob come out the same day and was extremley professional and to my surprise there was no additional cost for coming out on the weekends. I can truley say I am a Roto Rooter Customer for life!.
Jennifer H. | Aurora
I might have put too much rice down my garbage disposal. Who knew that rice and pasta weren't good for it?!? Jim was very professional and helpful in fixing and providing us (me) information on how to keep your garbage disposal clean and unclogged. We live in Lakewood and had no issues with him coming to our place. Thank you, Jim!
Lynsey C. | Aurora
The technician was very knowledgeable and helpful in a bad situation. He estimated the job and completed it in a timely manner. I was pleased with his work and would call them again any time I have a problem with my plumbing.
Mary G. | Aurora
Called Roto-Rooter 8/22/14 and scheduled an appointment for the late afternoon. The customer service rep was very friendly and even called to let me know someone was available earlier than expected. Dennis came out and was very knowledgeable and explained the process. He was friendly and I would use their services again. Westminster, CO
Dina H. | Aurora
I have been working on trying to unclog my drain for 3 days.  Several gallons of Draino, Liquid Heat, several different size drain snakes and just could not get it unclogged.  I had been unable to do dishes for those three days and things were getting pretty bad in the kitchen.   Virgil from Arvada Roto-Rooter showed up and had it cleared in 20 minutes.  Doesn't get any better than that !!!
Steve R. | Aurora
We called Roto-Rooter to have someone replace our leaky water heater. Within a few hours of calling, Bob was at our house in Longmont (on a Sunday during the Broncos game.) He wasn't able to get it replaced the same day because the distributors are closed on Sundays, but he came back over first thing the next morning and replaced the water heater. Bob did a great job and was very friendly and helpful. We are happy to have hot water without any leaks, thanks!
Becky B. | Aurora
I bought my house in 2006 and have had unknown water leakage issues ever since. No plumbers could ever figure out the source until now. Dexa was able to repair the hole that was filled in with insulation that had been leaking and destroying my interior wall to include the interior and exterior wall. He did this in one service call on yesterday. I feel so much relief now!!! Thank you so much Dex and @RotoRooter!
Zola A.
I really appreciated the quick response--especially in the evening during the holiday season! Felipe was WONDERFUL!! He explained everything that he was doing and even gave suggestions for the future.
Michelle S. | Aurora
Miguel gave us a great deal! He was kind and professional I will be recommending him to friends and family!! Thank you Miguel!
Jessenia B. | Aurora
My appointment was set for the afternoon but an hour after setting the appointment I was called and told a slot opened in the AM. Mike showed up and was completely professional. He listened to my issues and inspected the area. He explained everything before he did it. Great service!
Robert O. | Aurora
Fast ,friendly service the same day I called. I would definitely call again . Pat was wonderful!
Sandy B. | Aurora
Joe was very professional and did a very good job in explaining the work to be done. I am happy with the result and would definitely call him back for future plumbing work.
Dennis C. | Aurora
Had to replace water heater. Don did a great job. He was very patient in answering all my questions throughout the installation process. Double and triple checked his work, especially before he left. I would recommend him to any of my friends
Leslie W. | Aurora
The representative was very friendly and explained things while I watched him unplug a plugged up basement drain that kept us from using water in any way until the problem was resolved. He even went down and cleaned up the floor when he was done which I did not expect. His name was David and his truck was No. 1111. I commented on the four aces. i am hoping I do not have to see him again under the same circumstances, but if I need plumbing or drain service again, I will request him. Lyle R. Rolfe
Lyles R. | Aurora
Our service technician Kyle ${esc.hash}3269 was personable, polite and very knowledgeable. He explained all of our options, and all of the services Roto-Rooter has to offer. Kyle is a credit to Roto-Rooter and if it was my name on the side of the truck I would hire Kyle myself. This is a recommendation I rarely give out but it is well deserved here. I would recommend both Roto-Rooter and Kyle to any of my friends. ***Simply Outstanding***
Charles R. | Naperville
Not cause service was bad just price to much for my pockets but I love them man who came out
Latoya G. | Hanover park
Highly professional and courteous, as well as, attentive to one's concerns, regarding my problem, with the underground back-up.
Aracela V. | Crest Hill
Dennis was on time and very professional. He explained exactly what he was going to try before he did anything. So far it seems as if his solution has taken care of the problems. He was very informative and we learned a lot. Thank you, Carol
Carol B. | Englewood
John/Jack was very insightful on the problem and provided great service.
Anthony C. | Evanston
Prompt, clear on what the service person was doing, great explanation and advice to avoid future problems.
Erik L. | La Grange Park
The tech whose name I only remember was Mike, was very friendly and informative. He explained what he was going to do and cleaned up perfectly after he cleared our line. I was impressed from start to finish on our entire process from initial contact to completion and would recommend your company to anyone.
Teri L. | Aurora
Fred, the Service Tech., was fast, efficient, and super friendly.....we enjoyed him as the Service Technician. Great Guy and a "keeper."
Norm S. | Aurora
Virgil ${esc.hash}1089 is the best, I have used him before. and unless its an Emergency I will wait until Virgil is available
Steven F. | Denver
Thanks, Patrick, for all your help. You did a great job and helped me with the cost.
Helen O. | Chicago
Paul Cecil
Manager
630-378-0032
Address
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1691 Town Center Street, Suite 104
Aurora, IL 60504

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