Amherst, NY Rate location (53 Reviews) Call Now 716-639-2142

Roto-Rooter Amherst, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Amherst, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Amherst, NY

the guys did a great job.they were here for 5 hours. they wore booties and cleaned up.they were both very friendly and i asked alot of questions. highly recommend.
Shirley R.
Roto-rooter responded to my call within an hour and fixed the problem within an hour and a half. The operator on the phone was very polite and helpful and the service man was very efficient.
David B.
We had a leaky outside water faucet replaced. Mike the technician was very polite, worked quickly and was very neat. I will recommend Roto-Rooter in the future to friends and family. I give Mike a 5 star rating.
Doug T.
Excellent and quick and friendly service. Tommy was great and explained everything.
Just had a late night service call and Tomm P. Was out here 15 minutes after I called. Great service and they are coming back tomorrow to look at my line with a camera. Great service and glad I called. Awesome job Tomm.
GREAT SERVICE!! Very efficient and effective.
Mary Ann C.
Great service. They were able to replace my hot water tank immediately. I use them often for my business as well as my home.
Robert R.
Quick to respond. Chad was professional and did a clean and thorough job. Would call again, but hopefully won't have to.
Dana C.
When no one else would come right out, Roto-Rooter did!! The plumber was extremely helpful and took such good care of me, I almost forgot to worry about the mess that was backing up through my pipes, and into my downstairs. Roto-Rooter FIXED the problem and had their clean up team on site within an hour to clean up the mess. I whole heartedly recommend them!! Thank you Roto-Rooter!!!
Lana G.
Roto-Rooter Service Technician #380 Kerry Malecki from the West Seneca, NY location was the epitome of what I would want as an "ambassador" of my own company. He was prompt, courteous, professional, answering all of my questions, and explaining clearly and concisely the steps he would be taking to solve my immediate (and potentially personal-property damaging) drainage problem. I felt totally safe and secure knowing that I would be well taken care of, and that I was ("...and away go troubles down the drain!") Of course, I will ALWAYS recommend Roto-Rooter to all of my neighbors in Williamsville and friends/family anywhere. Congrats for a job VERY well done!
Andrew Z.
Technician, "RJ" #3304 (not totally sure about the # it was hard to read) was on time, professional, and courteous. We knew what the problem was, and his evaluation was the same. He snaked out the sewer line and we were back in business again in less than half an hour.
Sal N.
Great service. Showed up on time, worked quickly and quietly and the left. Got an estimate and then the work was complete the next day. Will use root-rooter whenever I have plumbing issues in the future.
Zachary G.
i had a clogged drain in my basment it was the laundry drain which was also connected to sink drain i called several people out of the phonebook none of them had any openings one told me to call back monday today is saturday i have water in my basement i called rotorooter n they came to my rescue within hour they called me as a courtesy to say the man was just finishing up last job i was next then he called said he was now on his way to my house the man who anwered the phone was so polite so nice to me and the guy who came was really nice and explained everything to me bout the issue im very impressed with quick service and the awsum workers there thanku so much i appreciate your kindness n your getting the job done so quickly i would highly reccomend roto rooter for all your plumbing needs RJ 3354 was man they sent to my home thanku for doing such a great job he new exactly what was wrong n quickly fixed it thanku again have great weekend :) today is may 30 2015 i rate them 10 out of 10
Happy P.
I am very pleased with my service from Roto-Rooter today. Technician Jim M (3258) was very friendly. He advised me of everything that was wrong and what needed to be done before he did anything. The job was done in a timely manner.
Deborah H.
I would recommend Roto Rooter to anyone . They diagnosed the issue and were quick and efficient.
Kenneth Z.
I wouldn't call anyone else with a plumbing problem. Roto-Rooter is very friendly and accommodating when you call they were able to give me an appointment for the day and time I requested and even called to give me updates regarding when the technician would be arriving. When Ray F arrived he was very friendly and upfront. He explained everything as he was working and even called someone else in with a camera to help him further assess the problem (at no extra charge). Also when they were done they did a great job of cleaning up the mess in the basement. They also gave me a guarantee on their work so I can call them for a follow up if needed! -Sarah, Amherst, NY
Sarah P.
I called on a sat morning during a snow storm and I still had a new hot water tank installed by that evening!!! Thanks guys! Lockport, NY
Travis F. | Amherst
I came home from a two week vacation to find my basement flooded. Contacted Roto-Rooter, only because they were the first business listed on Google and am so very grateful I did. This was the week following the major snowstorm of Nov 2014 and they were not sure they could come out the same day or not. The gentleman I spoke to was kind and understanding and as we were talking he got a dispatch that service would be out asap. I ended up having a team of 4 working in the basement for the rest of the day, replacing my sump pump, putting in a back up system, and a remediation team. All the guys were cheerful, friendly, hard working and courteous. I even ended up getting a credit coverage with better terms than I have with current credit cards. I don't ever want to have a plumbing situation like this happen again, but if I do, I know I'll be calling Roto-Rooter.
Liz O. | Amherst
We had a problem later in the day and we had help come out with no problem. The person who came out listened to us and gave great service.
Jacalyn L. | Amherst
In the past I could always rely on someone in the family to fix the plumbing problems. I never called a plumber before and was extremely pleased with the calls to update me on expected arrival time. In fact, another call came in telling me someone would arrive even sooner. The man was courteous, friendly, efficient and thorough. He finished the job quickly and well and also looked for any possible other problems which may have resulted from the initial issue. Thank you, Roto-Rooter. I'd recommend you to anyone. Deb F East Aurora, NY
Deborah F. | Amherst
i thuoght the plumber that was coming to my house was gonna be a crazy expierience ,but when the roto rooter guy showed up at my home in buffalo after a short wait ,was a real gentelmen and clean ,explained everything the way it should be,very happy with roto rooter and the service tech frank, thank you ,
Don P. | Amherst
My sump pump was making awful noises. We called Roto-Rooter at 7pm on a Saturday night. By 7:30, dispatch was calling to let us know the plumber was on his way. By 8, he was here. By 8:30, he had diagnosed the problem and replaced our 12 year-old sump unit with a new one. The service was exceptional and I would highly recommend this service.
Alan B.
The service man was very pleasant and did a great job. He was very thorough and knowledgeable. Would request him specifically again in the future.
I was very impressed with the service and plumber that came. He was very friendly, helpful and did the work quickly and cleaned up when he was done. I have used Roto-rooter in the past and will use them again when the need arises.
The team you recently sent to fix my sewer line were very well informed, professional and courteous, not to mention very hard working. Brian, who worked in the 9 hole the entire day deserves recognition for doing an outstanding job. I have used your firm in the past, but for much smaller jobs. I will not only continue using your services, but I will highly recommend your company to my friends and family.
Pleased with both the service and availability. They were able to work around my schedule, and fix the situation. It took a few attempts and was a touch job, but they never gave up. The repair-man was very professional and knowledgeable. I would definitely use them again in the future should the need occur and I would recommend them to my friends / family.
We had to have roto-rooter come out to work on our laundry tubs and bathtub. They were professional, efficient and fair. Our technician Bob and his trainee were friendly and knowledgeable. We have no complaints and would recomm roto-rooter to our neighbors.
Good service. Cleared drain. Technician did a nice job.
Bill F. | Clarence Center
I was very impressed with the plumber. He was helpful, efficient and very professional.
Shahryar R. | Clarence
on time, did work, fixed problem, polite technician
David B. | Getzville
Great service, fast and reliable. They snaked out my sump pump discharge pipe quickly and fair pricing. Would use again.
Andrew S. | Getzville
Serviceman polite, friendly, respectful of my home - when he left, everything fine. I hope he gets the $25 bonus as he deserves it.
Joan F. | Getzville
I was very impressed with the 3 men that cleaned my main/branch lines in the basement. They were very courteous and thorough, even to washing up their footprints on my stairs and floors. I will not hesistate to call again.
Judy W. | Getzville
Service was excellent!!
Bill L. | Getzville
Scott arrived at my home within the time that I was told by the receptionist. I explained the problem to him. He immediately explained what he would do for the jetting problem that I had. He performed the procedure which stopped the jetting. Thank you.Scott.
Jean H. | Clarence Center
Thanks to RJ and his associate (didn't catch his name) for their quick help! My plumbing issue was resolved within an hour of making my call! The lady I spoke with on the phone was also very helpful. Will definitely use Roto Rooter for any issues in the future.
Nicolette S. | Amherst
Jason, the plumber, was everything one could hope for in a home service technician!
The only bad thing I want to comment on is that you advertise 24/7 which I like as we can't control when we might have a problem but when we called the person answering the phone asked if the area is well lighted which it is for the most part as it's on the side of our house and there is a street light out front but maybe it doesn't light up the whole area but there has never been a concern about this in prior times we have used your service and we have used your service MANY times with no problems. It has been dark out before, like I said, we have no control over when our system backs up, and you have come out. I have even gone out to hold a light for the technician even though it is kind of hard on me as I have trouble walking. We were able to get by the night but it would have been better if they came out the night I called. May I suggest that you carry with you flood lights as there are many types, even which I have one, and I would have let the technician use it. I am just not happy that you advertise 24/7 and then don't live up to your advertisement! You may think this no big deal but I bet there are other customers who have experienced the same thing.
Richard B. | North Tonawanda
The service was excellent, Mark was very good at making recommendations.
Robert T. | Tonawanda
Technician did a great job. He was friendly, courteous and informative
Jim M. | Buffalo
Jason was extremely friendly. He explained everything to me. He was neat. I was very pleased with the whole experience.
Kathleen K. | Amherst
My lawn looks like it was never dug-up. Great job.
David V. | Lancaster
Service man was awesome. Explained process. One thing, we felt estimate should have been given before tech arrived
Joan O. | Depew
Fast and friendly service!
Carole E. | Amherst
Frank was efficient, clean and competent. Friendly and respectful. Worked quickly quietly and explained all at end.
Paul P. | Amherst
It is a stressful time when water pipes bust, & there is major water everywhere, I have to say, each person I spoke with on the phone, as well as the men that did the work were very pleasant, & qualified. made a tough time better. I will recommend your company as well as call again if needed
Mindy D. | Williamsville
Jim M the technician was on time, courteous, knowledgeable and he solved the problem.
Annmarie H. | Amherst
Tech was courteous, friendly, knowledgeable, and cleaned up when done. Excellent!
Susan S. | N. Tonawanda
Mike was a great guy and fixed all our problems in a timely fashion. He always had a smile on his face and was a pleasure doing business with.
Lisa P. | Orchard Park
They checked out the leak fixed it and before leaving checked the rest of the pipes for problems great cause it took a load off my mind being we were going out of town for the weekend.
Glenn B. | Buffalo
Friendly, professional, and answered our questions
Elaine Z. | Buffalo
I called that day, a pipe was blocked I was pleased they could come that day-that was so important to me. didn't arrive till 930 pm. I realize some schedules are unpredictable. The plummer was professional and cleaned everything up.
Suzanne s. | orchard park
I was very happy with the service and how helpful your technicians were regarding my insurance claim and how to do things in the proper order. They took photos of the work and kept me informed during each part of the repair process. And, at the end of the day, they left my home clean. I would recommend them anytime.
Rose v. | williamsville
Duane Stehlar

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