Albany, NY Rate location (20 Reviews) Call Now 518-438-3831

Roto-Rooter Albany, NY: Customer Reviews & Testimonials

When you need experienced plumbers in Albany, NY, look no further than Roto-Rooter. Not only do we have the best plumbing team in town - one that's licensed, certified, and insured - but we only use state-of-the art tools. We provide a variety of plumbing services and are available 24 hours a day, seven days a week. Our services have been trusted for more than 80 years. But don't take our word for it. Our reviews reveal why customers love our services and keep coming back.

Read customer reviews for Roto-Rooter Albany, NY

Came home to a huge flood in the basement, Called local plumber to schedule an appointment.  He wanted $175.00 just for the visit.  No way I could afford that.  My neighbor across the street had the roto-rooter van there couple weeks back.  So I called the 800 and scheduled an appointment.  The consultation was Free and the service was fast.  After a failed attempt to clear my drain, it was thought my septic may be the cause.  Called septic company we used a couple of years back and they wanted $200 for same day on top of the $350 to pump the tank.  I already spent $320 for the Roto-rooter which hadn't worked.  Called the manager Carlos at Roto-rooter, super nice gentlemen.  When I told him about the charge for same day pump he went out of his way to connect me with a local septic company and had them waive the emergency fee.  They came within two hours, pumped my tank and still had water coming back up.  Called Carlos again at 8pm and he had his tech come out again right away and after 3 hours of hard labor intensive work, John the plumber for Rotorooter got the drain opened and finally the water went down.  Although they were numerous obstacles, Rotorooter never gave up and in the same day I called had resolved my issue for a very fair price.  If you have plumbing needs call Rotorooter for fast reliable service at a great price.  You won't be disappointed.  Most companies lack service but Rotorooter was there every step of the way.  Thank you John and Carlos for your hard work!
Ray R.
I had a backup of my lateral drain which was overflowing into my basement and into my first floor tenants tub. Rob showed up and began to investigate the problem. Being built in the late 1800’s, I know the plumbing of older homes can be difficult to assess, especially after multiple renovations. While diagnosing the issue, Rob used three different machines to address the back-up properly. Shorting after snaking from two separate locations there was close to normal water flow—which I was happy with. However, Rob continued to probe as he knew he should not be seeing standing water. After running the snake about 70ft down the lateral towards the City Drain, Rob pulled out of the pipe, what looked like 3 years’ worth of “Flushable wipes” wrapped around the snake (about the size of a Large adults arm). I was extremely impressed with Rob’s professionalism and emphasis on customer service. He was polite, curious and respectful. This is the second time I have dealt with Roto—Rooter and I have been impressed both times and would recommend them to anyone with a plumbing issue.
C B. | Albany
The service person went far beyond to be courteous. Knowledge of job was excellent. He did not rush and wanted to be sure everything was ok before he left. I have not witnessed this high caliber service in many years. Thank You.
Charles H. | Albany
Very thorough in solving the problem.
David B. | Albany
tech was very friendly and courtious,went right to work to get job done.
Glen B. | Albany
Quinton was knowledgeable and professional. Carlos connected me to a CSR immediately Our problem was solved the same day! Thank you all!
Coretta K. | Albany
Chris (229) was very professional and a great help. He was prompt and efficient. I would ask for Chris if I needed a service call again.
Colleen B. | TROY
Rob came out to our house on New Years Day to check out our plugged up plumbing. He was extremely pleasant to speak with and because of the holiday, could not get the parts needed and said he'd call about 8:00 a.m. the following morning since he had to pick up the parts. Rob called us to say he was on his way to pick up the parts and that's he'd be over as soon as possible, arriving at 8:21 a.m. We didn't know at the time whether the problem was in the house or whether the problem was outside. Thank goodness, the problem was able to be fixed indoors and by 9:26 a.m., the problem was solved. Rob was the most pleasant person we have dealt with and was excellent at his job. We would definitely hire Rob again if any problems arise in the future.
Doris A. | Latham
Our technician Rob was incredibly friendly and incredibly helpful. We were so appreciative of him being able to fix our problem immediately. We will recommend your company, and Rob, to all of our friends and family. Thanks!
Jan W. | Scotia
The service representative Kris was extremely professional, courteous, competent and responded and completed the repairs quickly. Would definitely recommend and use Roto-Rooter again.
John W. | Niskayuna
Your service man Rob is a very talented and competant man. A asset for your company.
Daryl V. | Troy
Chris (229) was very professional and a great help. He was prompt and efficient. I would ask for Chris if I needed a service call again.
Colleen B. | TROY
Our service person, Rob, was professional and friendly. He took the time to explain what he did as well as provide maintenance advice. Top notch service in every way. Thank you...
Roy C. | Latham, NY
Frank Alini was my service person. He was courteous and efficient. He gave me multiple options and was able to complete the service in the most economical way, given the circumstances. He was very professional, and is an asset to the company. I would certainly call again if I needed plumbing assistance in the future.
Todd W. | Colonie
I was very happy to see that Chris was the technician who returned to make the repair. Please thank him for going the extra mile to resolve our problem. His efforts were greatly appreciated!!
Patricia M. | Schenectady
Technician was great.
Sandy F. | Albany
Dwight was extremely helpful. He explained everything he was working on, was extremely respectful, and fully cleaned up when the job was done. He was very patient with my wife and myself and really seemed to care about the problems we were having. This is the type of service that every employee of any company should try to live up to.
Jeff S. | Schenectady
Rep was timely, professional and efficient.
Kathleen O. | Altamont
While my service was very good, 385.00 an hour to snake a drain is a little hard to take.
Ty S. | Delmar
Chris (Tech #229) Was very Friendly and professional. They were here in less than an hour from my initial call on a Saturday, no less!!. I am very happy with my decision to call Roto Rooter !!
Scott B. . | Schenectady
Carlos Rodriguez
60 Dott Avenue
Albany, NY 12205

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